The project is running along fine, you and the client have a good relationship going, and you’re working through the project plan like the PMP you are!
It starts small, of course. A request to change a color or a font, maybe change a graphic or two that was already approved. You want to be helpful – a partner – and so you make the changes.
Then the system is shown to a VIP and he/she has some strong feelings about a button. “It can’t go here, it must go THERE. It MUST be blue,” they say.
Sure, there was an approved design in place a month ago, but yes, blue it must be. You are so close to the finish line, so you take the line from Nike and “JUST DO IT.”
And then, for some projects, the project plan spiral begins.
More changes, more tweaks, and your project plan takes off like a wayward teenager.
Scope creep is not uncommon and takes great skill to avoid in the consulting world. The trouble might just stem from the fact that with enough time and money, the technologists here at Innovative Architects can do anything! We work with smart teammates who are skilled at solving problems.
But most clients don’t have a limitless supply of time or money.
As consultants, we must walk the fine line between helpful and efficient, ensuring projects are completed on time and on budget. This balancing act is critical for successful project completion.
As a consultant, it’s our role to help our clients define their scope and then work hard to stay on track so that expectations are met, the client relationship stays strong, and we achieve quick wins that culminate in a successful project worth celebrating.
Sometimes that means saying “no” to one more out-of-scope changes that will impact the overall project plan. If the new feature, color, etc. is really that important, then we will partner with the client to figure out all the repercussions and make sure everyone signs off on a new budget and/or timeline.
The great news, despite the challenge scope creep brings, is that at IA we have continued to grow for over 13 years. We do whatever it takes for our clients and to ensure projects are completed on time and on budget.
That’s why most of our clients come back for additional projects (not just additional phases) and, as perhaps the best compliment ever, they tell their friends. Contact us today to learn how we can make your next project a success.