Traditionally, IT support in business has meant hiring a team of specialized workers to handle everything from simple computer machine maintenance, to developing a detailed software plan that meets the company’s overall goals.
But with the evolution of cloud computing, many business owners are coming to a crossroads in which they must decide whether their specific IT needs are best served by on-site technicians or through remote, “cloud” support. This decision is not only changing how businesses deal with unexpected technology crises, but the future of the IT industry itself.
Both on-site and remote IT support options have their pros and cons, and so deciding which one best suits your specific needs requires an analysis of your company’s technology platform.
When it comes to keeping IT support in-house, there are a number of advantages, including:
- Accessibility. Although remote IT services are becoming better at providing quick customer service when something technology-related goes wrong, there’s no replacement for having an employee or team available to address the problem instantly right there in the office.
- Custom Support. Hiring in-house IT workers makes it easier to create customized software solutions that are tailor-suited for your businesses, as opposed to having to figure out how to accommodate your business model to a technology’s standard framework.
- Familiarity with Equipment. IT employees should already be familiar with the programs you currently use, as well as which ones might work better instead.
- Maintenance. One main advantage of having an in-house IT team is to address small problems before they become bigger.
On-site IT workers can provide the quickest and most effective technical support for a company. Having a team of technology experts just across the office is convenient when unforeseen problems arise.
However, you’ll find that many companies are switching to off-site or remote IT support. There are number of reasons why:
- Centralized Operations. By going remote, companies benefit by centralizing their technology operations on an off-site (or cloud) server. This also allows business owners to monitor the network and system for their entire company on one location.
- Requires Fewer Resources. Fewer workers are needed when employing off-site IT support, which means more workers are free to focus on the overall growth of the company, rather than one specific department.
- Reduced Cost. Bingo. Hiring remote IT workers costs less than maintaining a full in-house IT department. Companies, instead, can spend their resources on things that more directly affect their bottom line, like product marketing or service quality.
If you are facing the decision of whether to bring in-house IT workers into your business or hire a remote cloud service, you should consider getting a professional to evaluate your business goals and how software can help accomplish them.
At Innovative Architects, our cloud computing services provide all the benefits of remote IT support and more, and our cloud consultants can analyze which type of support makes the most sense for your company. Contact us for an expense analysis.